Service Charter

OUR ORGANISATION

Converge International works with companies both nationally and globally to provide Employee Assistance Programs that deliver results and enable companies to better understand and maximize potential in employees.

 OUR VISION
To be distinguished for delivering world class, best practice strategies and innovations that add value to organisations, employees and communities.

OUR COMMITMENT TO YOU
Converge International is committed to providing you with an efficient, helpful and professional service. Our services will strive to meet all your current and potential needs in the workplace. Our world class research centre endeavors to bring you the latest and most effective innovative strategies to assist you in managing issues in the workplace.                                                      

When you contact Converge International seeking information we aim to:

  • Address immediate needs within 15 minutes
  • Respond to non-immediate queries within one working day

WHAT WE DO
Converge International delivers value by creating and delivering innovative EAP services to organisations to enable them to maximize the results out of employee potential. We achieve this through one or more of the following services:

  • Workplace counselling – both On-site and Off-site
  • Critical Incident Management and Response
  • Training and Education Programs
  • Mediation
  • Health and Wellbeing Programs
  • Organisational analysis – Surveys
  • HR Consultancy
  • Mental Health Hotline
  • Forums and Conferences

OUR CORE VALUES
Converge International operates with a set of core values developed by our staff and stakeholders. These values are important to us and will help to guide our company in all aspects of our business.

  • Delivering on our promises. Our clients success is our success
  • Quality you can trust and depend on
  • Innovation and research that is world class
  • Respect and dignity across the board
  • Professional services delivered with care and concern

FEEDBACK
At Converge International we are committed to improving our service, therefore your feedback is important to us.

If you believe we have not met our commitment in this charter or you would like to make a suggestion on how we can improve our services please contact our customer service team on 03 8620 5300 or nationally on 1800 337 068.