Effective Workplace Communication

Course Outline

The Effective Workplace Communication workshop is designed for improving communication within the workplace.
The workshop may be presented to entire teams or specified levels within an organisation. Participants will complete
a questionnaire to assist in identifying their own personal communication style and will learn how to relate to the
communication styles of others.

Content

• Understanding effective communication
• Responding to the behaviour of others
• The conflict process
• Skills and techniques for conflict management
• The art of negotiation
• The win/win approach

Expected Outcomes

At the end of this workshop participants will be able to:

• Define the process of effective communication
• Describe barriers to effective communication and
  respond constructively to the behaviour of others
• Identify their own personal communication style and
  relate to the communication styles of others
• Select and implement a variety of techniques to
  communicate effectively in the workplace