Assertiveness

Course Outline

Assertiveness in the workplace is essential to the effective performance of teams and productivity. It enables everyone
to have their say or contribute to ideas in an equal environment. Assertive people are able to say what they mean, or ask
for what they want without feeling intimidated or offending people. The Assertiveness workshop is suitable for any person
wishing to develop their communication skills. Participants will learn techniques for becoming more assertive, potential
implications of being assertive, recognise varying response styles and how to practice the learned techniques.

Content

Why the need to be assertive
Steps to become more assertive
Response styles
Negotiating workplace compromises
Consequences of becoming assertive
Adapting behavior
Bill of assertive rights

Expected Outcomes

At the end of this workshop participants will be able to:

Define assertiveness
Understand the benefits of assertiveness
Recognise different response styles
Identify and implement a range of techniques that
enhance assertiveness in the workplace