Mediation Skills

Course Outline

This practical and experiential workshop is crucial for anyone working with people. Unresolved conflict costs organisations
thousands of dollars and can end up in the adversarial system, such as tribunals. When mediation is utilised early on in a
conflict situation it can prevent the unnecessary escalation of conflict and save time, money and the health and wellbeing of
staff. This intensive workshop provides participants with the knowledge to successfully and professionally mediate outcomes
for individuals and groups.

Content

• Objectives, benefits and definitions of mediation
• The principles of mediation
• When to use mediation
• The four phases in mediation
• The 12 step process
• The role of the mediator
• Identifying issues
• Private time
• Common traps
• Skills of an effective mediator

Expected Outcomes

At the end of this workshop participants will be able to:

• Identify the principles of mediation
• Understand the role of the mediator
• Assess when mediation is appropriate
• Demonstrate a simple model of mediation
• Begin to practice mediation