Team Solutions

Course Outline

The focus of this workshop is to provide participants with the opportunity to understand team processes and to identify the
dynamics which impact on the functioning of their team. The workshop will help to identify the different roles people adopt
in teams, understand individual styles and learn to deal with difficult situations. It is an intensive workshop with a strong
behavioural focus that enables participants to understand and manage the various personalities that make up teams and how
to work effectively together.

Content

• Understanding teams:
  > The purpose of teams
  > When issues arise
  > Behaviours contributing to good team work
  > Group norms
  > Trust in teams
  > Inclusion vs. exclusion
  > Task functions
  > Maintenance functions
  > Defensive roles
  > Dysfunctional roles
  > Group maturity
  > Group lifecycle

• Managing team communication:
  > Avoiding confrontations
  > Dealing with conflict and difficult behaviours
  > Identifying personal communication styles
  > Understanding how team members react to stress
  > The value of conflict
  > Observing your team
  > How good a team member are you?

Expected Outcomes

At the end of this workshop participants will be able to:

• Define the purpose and function of teams
• Identify the dynamics which impact on
  team functioning
• Describe the roles people adopt in teams
• Select and implement a range of techniques to
  effectively manage difficult team situations