Critical Incident Management & Response

How to cope in the face of critical incidents

A critical incident is any sudden event which causes staff to experience strong emotional reactions which may interfere with their mental and physical state and their work performance.

Whether a serious injury, tragic accident, physical abuse, car accident, life threatening situation, shock, fire, terrorism threat, disease or natural disaster, critical incidents can occur at any time and they affect people in many different ways.

That’s where Converge International can help. We’re there for you in the crucial minutes after an incident with a guaranteed telephone response within 15 minutes by telephone 24 hours, 7 days to assess the situation. We’ll respond rapidly to your needs with face-to-face crisis consultation, onsite counselling and support within two hours in most regions in which we operate.

We’re also there for you in the hours, days and weeks following the event to help your people and business cope, recover and restore normal operations.

We can also help your organisation minimise risks, meet your duty of care, equip managers to cope with a critical incident, speed up the return to full productivity and minimise the of costs associated with absenteeism, shutdowns, compensation and staff turnover.

From procedure and policy development and critical incident training to psychological assessment, peer support and disaster recovery, we offer a range of pro-active preventative solutions to help make sure you’re prepared and ready to react to a critical incident.