Mediation

Resolving disagreements at work

Workplace Mediation is a confidential and voluntary process in which two or more people in disagreement come together with a neutral third party who helps them make informed and clear decisions on how to resolve disagreements.

Converge International provides a neutral third party, called the mediator, to help those in conflict work out for themselves what can be done to settle the dispute. The mediator identifies the issues and facilitates the exploration of options and solutions that work for everyone. It is a safe, supportive and respectful environment.

Mediation can be used as a formal early intervention method to solve workplace disputes and avoid situations where the parties in conflict become entrenched in their positions. It is a fast and cost-effective solution that can resolve many issues without the need to take them any further.

What are the benefits of workplace mediation?

• Generally completed in a few sessions, mediations saves time and money by avoiding lengthy and unnecessary litigation
• It is fair and impartial – mediators have no interest in the outcome, their role is to simply to help the parties reach a resolution by giving them equal say
• It is completely confidential – sessions are not tape-recorded or transcribed
• Foster a problem-solving approach within your organisation
• Leads to increased rates of participant satisfaction
• Seek to remedy the problem rather than assigning blame