Conflict Resolution
In an environment that brings together people with different experiences, agendas and personalities, occasional conflict is an inevitable part of any workplace.
However by understanding the nature of conflict and identifying what triggers the emotional responses in yourself and others, it is possible to learn how to manage a difficult conflict situation and negotiate a positive outcome for both parties.
Our six hour Conflict Resolution workshop offers practical strategies, real examples, role play and proven techniques to help you and your team learn the art of conflict resolution. It is particularly useful for anyone managing a team.
Gain valuable knowledge and practical skills:
- Understand the conflict process and various emotional responses
- Identify difficult behaviour patterns, difficult situations and obstacles to resolution
- Learn and implement a range of conflict resolution strategies
- Learn what a mistaken goal is and how to spot one
- Explore various communications styles and effective feedback techniques
- Discover the art of successful negotiation through role plays
- Take away a comprehensive manual and additional reading for deeper understanding
To book a session or to find out more, contact us.
Copyright © 2008 Converge International
Converge International is a trading name of ITIM Australia Limited ABN 67 060 078 560.
