Critical Incident Awareness

Much is spoken and written about stress in the workplace, but it is important to understand the different levels of stress and when everyday stress can become destructive.

From defining the difference between positive and destructive stress and understanding how this can lead to a critical incident such as physical abuse, violence or a life threatening situation, Critical Incident Awareness is a practical and eye-opening one-day workshop.

It explains how stress can lead to a critical incident and demonstrates how managers and staff can respond to defuse and manage the situation.

Gain valuable knowledge and practical skills:

• Define and differentiate between normal or positive stress and destructive stress
• Identify what kind of stress you experience in your day-to-day work and how it is managed
• Understand critical incidents and the role of stress in these incidents
• Learn how the flight or fight response and severity of stress makes a difference
• See how to respond to a traumatic incident and help people in crisis cope and recover
• Learn how to debrief individually and as an organisation after an incident
• Provide staff and management with skills to better manage critical incident stress and support colleagues in grief

To book a session or to find out more, contact us.