Managing Aggression At Work

From time to time your team members may encounter excessive aggression from disgruntled customers, the general public or from dealing with people who are aggressive as a result of a mental illness.

For frontline employees who are likely to encounter aggression during the course of their work, it is important to be equipped with skills in managing aggressive behaviour.

Managing Aggression at Work is an introductory four hour workshop designed to assist participants to identify potential threats in their workplace and equip them with the techniques they need to diffuse and resolve aggressive scenarios.

Gain valuable knowledge and practical skills:

• Define the legal issues, concepts and links concerning mental illness and aggression
• Increase self awareness – trusting your gut instinct, anger triggers and self control
• Minimise risks using self preservation techniques to do with environment, posture and clothing
• Recognise potentially aggressive individuals through physical, verbal and mental signs
• Prevent and manage aggression using verbal and non-verbal communication strategies
• Discover the key DOs and DON'Ts of managing aggression
• Know what self care strategies to follow after a critical incident

To book a session or to find out more, contact us.