Mediation Skills

Unresolved conflict costs organisations thousands of dollars and can end up in the adversarial system, such as tribunals.

When mediation is utilised early on in a conflict situation it can prevent the unnecessary escalation of conflict and save time, money and the health and wellbeing of staff.

Mediation Skills is an intensive, practical and experiential two-day workshop that teaches you to successfully and professionally mediate outcomes for individuals and groups. Crucial for anyone managing people, you’ll gain the skills to deal with conflict in your work and personal life.

Gain valuable knowledge and practical skills:

• Define the principles of mediation and understand the role of the mediator
• Learn techniques to assess when mediation is appropriate and how it can help
• Understand the four phases and 12 step process of mediation
• Learn how to identify and get to the heart of the key issues being negotiated
• Discover the common traps and tips of a professional mediator
• Practice the skills of an effective mediator using a simple model of mediation

To book a session or to find out more, contact us.