Positive Conflict Resolution
Workplace conflict has many effects, including stress, reduced productivity, reduced team work and communication skills. These lead to dysfunctional teams and reduced individual engagement in the workplace. This program assists participants to increase self-awareness and emotional intelligence as a means to understand reasons and triggers for conflict and positive strategies to resolve conflict when it arises.
It’s a Matter of Respect
Every member of staff is required by law to be trained in this critical subject. There are seven specific behaviours outlined in health & safety and anti-discrimination legislation which staff need to be aware of. Each of them has a duty of care to self and to taking responsibility for their behaviour. This program helps staff members understand their obligations, learn which work practices constitute inappropriate behaviour and learn how to utilise a "best practice" Issue Resolution process.
Negotiating & Influencing Skills
Negotiating and influencing skills are integral components of a leader's toolkit and can be developed through practice. This program is designed to be experiential with role plays and case studies to allow managers and leaders to develop confidence in being able to negotiate positive outcomes and influence others positively.
To speak with us about our training programs, please contact on consulting@convergeintl.com.au or call 1300 687 327.