Conflict has a ripple effect and invariably impacts on fellow workers. Psychological impact on those directly involved and on bystanders is an occupational health and safety risk to the organisation.

Unresolved conflict is costly in many ways and can result in lengthy grievance processes, employee disengagement, lost productivity, and ultimately a reduction in organisational effectiveness.

Sometimes there is an historical aspect to the conflict, internal investigations may have occurred and there is a need to restore professional working relationships.

Our nationally accredited mediators assess the presenting and underlying issues of teams in conflict; the ways these issues are impacting on team wellbeing, harmony and function; make recommendations for improvement; and assist with the implementation of interventions that are most likely to result in conflict resolution.
A team dynamics assessment is a structured 3 step process where a trained mediator:

  1. Conducts a team assessment through individual interviews to identify presenting and underlying issues; these are issues that are impacting on team dynamics and harmony (in positive and negative ways)

  2. Makes recommendations to management for appropriate interventions

  3. Supports management with the implementation of selected interventions

A team dynamics assessment is usually conducted for specific teams within a business or organisation. The focus of the assessment is on the factors that contribute to conflict and on achieving an agreement among team members on specific steps that can be taken to address and resolve the conflict. The impact of the conflict on the team, and maximising the ongoing wellbeing of the team, are a central part of the assessment. The assessment is non-punitive, solution oriented and future focused.

Please note that all requests for team dynamics assessments need to be approved by a staff member with senior authority within the organisation.

To find out more please click and download our Team Dynamics Assessment flyer or contact us on 1300 687 327.